Q&A

1. What Should I Do If The Size On The Tag Is Different From What I Ordered?

Size measurements on our website may vary due to different supplier standards, as well as manual measurement errors. You may notice slight differences between US, European, and Asian sizes. We recommend carefully measuring your clothing size before purchasing. If you have any concerns regarding size, please reach out to our customer service team or follow our return and exchange policy.

2. Why Does The Color Of The Clothing I Received Look Different From What I Saw Online?

The color of the clothing may appear slightly different due to lighting and camera angles during the photoshoot. We hope you understand this minor discrepancy. If the color difference does not impact your overall enjoyment of the product, we encourage you to keep it. As a gesture of goodwill, we will provide you with a promo code for your next purchase. However, we will do our best to minimize these color variations in the future.

3. What If The Item I’m Interested In Is Sold Out In My Size?

New items tend to sell out quickly, but restocks are possible! If the item you’re interested in is currently out of stock, please contact our customer service team via email. Be sure to include your preferred contact email, and we will notify you as soon as the item becomes available again.

4. How Do I Use A Discount Code?

Discount codes can be found in various sections, including the homepage, product details page, and at checkout. If you meet the requirements for a discount, simply enter the code during the checkout process in the designated field to apply it.

5. What If I’m Unsure About The Size or Fit? How Can I Find This Information?

Please refer to our Size Guide for general sizing information. If you still have specific questions about sizing or fit, feel free to email our Customer Service Department, and we’ll be happy to assist you.

6. How Can I Change Something On My Order?

For any changes to your order, please refer to our return and exchange policy here.

7. Is It Safe To Use My Credit Card On The Website?

Yes, it is completely safe to use your credit card on our website. We utilize industry-standard encryption technologies to protect your data during transactions. Your credit card details will remain secure and confidential, as we employ SSL (Secure Socket Layer) technology during checkout to protect your information.

8. Was I Charged Twice?

You will only be charged once after your order ships. If you notice an additional charge, it is likely an authorization hold placed by your bank to confirm sufficient funds. This is a standard practice by financial institutions. The hold will clear, usually within 48–72 hours, depending on your bank. If you have any concerns, please contact your bank for further assistance.

9. Why Might My Credit Card Be Refused?

There are several reasons your credit card might be declined:

·Expired card: Ensure that your card has not expired.

·Credit limit exceeded: Contact your bank to confirm your available credit.

·Incorrect information: Double-check that all fields are correctly filled in during checkout.

·Browser issues: Clear your browser cookies and restart the browser to resolve any issues with payment processing. Ensure you’re using the latest version of your web browser.